A front office for busy trade businesses
We set up and run your website, missed-call texts, after-hours answering, quote follow-up and review requests. We work with truck and trailer repair shops, tree services and equipment rental companies.
- Month-to-month billing
- A 30-day goal agreed before you start
- You approve every change
Where trade businesses lose work
Most of the owners we talk to get enough calls and inquiries. The problem is what happens to them after they come in.
Missed calls
When you're under a truck, up a tree or serving customers at the counter, calls go unanswered. Many callers try the next business on the list instead of leaving a message.
After-hours calls
Breakdowns, storm damage and weekend jobs happen outside business hours, and those customers want an answer the same day.
Website forms
Some forms don't ask for a phone number. Others send inquiries to an inbox nobody checks every day.
Unanswered quotes
Many estimates get no reply. A follow-up a few days later wins some of them.
Reviews
Customers compare star ratings before they call. Competitors who ask every customer for a review tend to have more of them.
Past customers
Customers who haven't booked in a while, and contractor accounts that have stopped renting, are often the easiest work to win back.
What we set up and run
Everything below runs in one system, next to the job, shop or rental software you already use.
- WebsiteA fast website that works on a phone and explains what you do. If your current site already ranks well in Google, we keep it and add to it.
- Missed-call text-backIf you can't answer, the caller gets a text within seconds, so they can reply instead of calling someone else.
- After-hours answeringAn AI assistant answers when you're closed, says it's an AI, takes the caller's details and texts them to you.
- Lead trackingCalls, forms and messages go into one inbox, with a reminder until someone replies.
- Quote follow-upScheduled follow-ups on each estimate until the customer says yes or no.
- Booking and remindersOnline booking where it makes sense, and reminders before appointments.
- Review requestsA review request after every job, sent to every customer, not only the ones you expect to be happy.
- Past customersMessages to past customers and inactive accounts who've agreed to hear from you.
- Search visibilityWork on your Google listing and website so you appear in Google, Google Maps and AI tools such as ChatGPT.
- Monthly reportEach month: calls answered, quotes followed up, reviews received and past customers who booked again.
How it works
We show you what we found before we ask you to buy anything.
- We check your businessWe look at your website, Google listing and reviews. We also call your number and fill out your website form, using our own names, to see what a customer experiences.
- We send a 2-minute videoIt shows what we found and gives a rough estimate of what it could be costing you, which you can correct.
- We agree on a goalOn a 15-minute screen-share call, we go through it with you and agree on what the first 30 days should achieve.
- We set it up and run itYou approve each part before it goes live. Billing is month-to-month. If we don't reach the agreed goal in the first 30 days, we refund your first month's fee.
Dollar figures in the video are estimates, and we show how we worked them out. The one-time setup fee pays for the build and isn't refundable.
Who we work with
Independent, owner-run businesses where the owner also does the work.
Truck and trailer repair
Road calls, fleet customers and breakdowns that come in after the shop has closed.
Tree services
Storm calls, estimates waiting on a decision, and yearly work for past customers.
Equipment rental
Rental inquiries, quotes, and contractor accounts that have stopped renting. It works alongside your rental software.
Get a free 2-minute breakdown
Tell us about your business and we'll send you a short video showing what we found. There's no charge and no obligation.